• You have 7 Days to return/exchange your products starting from the day you receive your order (Delivery + 7 Days).
• International orders are not eligible for returns or exchanges at the moment.
• Returns and exchanges are not applicable on Combo Collection.
• All Cash on Delivery (COD) orders include a small COD fee, which is non-refundable.
• If you choose to exchange a COD/prepaid order, the shipping fee of Rs.100 will be charged again for sending the exchange item.
• All returns that we accept will have a Rs.100 return fee, which will be deducted from your refund.
• Only size exchange is available and applicable for the products under sale collection.

Please note, the above returns policy applies to all purchases made via the isufashion.com website only.

• To place an return or exchange simply fill out the form: https://isufashion.com/apps/ezy/returns
•  ​​ Once your return is confirmed, pack and seal the item, just as it was delivered to you, before handing it over to our delivery partner.
• If you request an exchange more than once for the same order, a Rs. 99 fee will be charged for every extra exchange.
• IS.U will not be responsible for any loss or theft due to the packing condition upon return. The product must be unused, unwashed and all tags must be intact. 
• Place the invoice outside the packet, so that the return address is visible.
• No products shall be accepted if the Product Tag is missing while returning or exchanging the products.
• Once your return request is raised, our courier partner will pick up the product within 2 working days.
• In case your pin code is not eligible for reverse pick up, please self-ship the products to the given return location. We will send you a confirmation email as soon as we receive the shipment at our warehouse.

• It would take approximately 4-6 days for your returned product to reach us, and a maximum of 3 days from that time until you’re refunded.
• Once we receive the product, our quality experts will review the same and approve the refund if accepted. The refund will be credited to the source selected at the time of return initiation.
• In total, a return would span an average of 7-9 days. For any other queries and return status, reach out to us at hello@isufashion.com, mentioning your order ID.

Only size exchange available and applicable for the products under Fall Savings Sale Collection.

Please note:  Returns are not allowed—only size exchange is applicable.