You have 7 Days to return/exchange your products starting from the day you received your order (Delivery + 7 Days). All you have to do is click here and fill the form : https://isufashion.com/apps/ezy/returns
Once your return is confirmed, pack and seal the item, just as it was delivered to you, before handing it over to our delivery partner. IS.U will not be responsible for any loss or theft due to the packing condition upon return. The product must be unused, unwashed and all tags must be intact. Place the invoice outside the packet, so that the return address is visible.
Pick up – Once your return request is raised, our courier partner will pick up the product within 2 working days.
It would take approximately 4-6 days for your returned product to reach us, and a maximum of 3 days from that time until you’re refunded. In total, a return would span an average of 7-9 days.
For any other queries and return status, reach out to us at firstname.lastname@example.org, mentioning your order ID.
Reverse logistics for returns on online payment or COD is Rs.120.
For exchanges additional charges would be applicable i.e. Rs. 120.
Note: No products shall be accepted if the Product Tag is missing while return or exchange of the products.